Shipping and Returns

 

FREE STANDARD SHIPPING ON ALL PADDLE BOARDS

Free Shipping on all paddle boards purchased in the UK 

ORDERS WILL BE SHIPPED WITHIN 3-5 BUSINESS DAYS.

60-DAYS Manufacturer Limited Warranty on all inflatable paddle boards (iSUPs) from the date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

 

 

      • 30 DAY GUARANTEE FOR PADDLE BOARD

        All paddleboards are covered by our 30-day guarantee - from the date of purchase, you can return your product if you are not satisfied for any reason. After inspection and confirm that the product is not damaged by human causes, we will issue a full refund. To request a return under the 30-day guarantee, please fill out the return form completely.

        Please allow 2-5 business days for the refund to appear on your invoice.

        All original package contents must be included with the return, any missing items will delay the refund process.

        If the returned package has human caused damage or is missing original accessories, we will deduct the cost based on the value of the item.

         

        *Limit one return within 180 days from the original purchase date per customer.

         

        WHAT IF I DON'T HAVE MY BOX?

        Returns

        Any box that works can be used to return the board, and if you or friends or neighbors don’t have one that will fit everything you can stop by a home improvement or sporting good store and they will have plenty of cardboard they might be able to give you to help package up your order.

         

        EDIT/CANCLE ORDER

        If you need to cancel the order, please email customer service to check whether the order has been shipped.

        A: The order has not been shipped

        After we receive the return application, we will process it within 1-2 days, and it is expected that the money will be returned to the account within 3-5 working days

        B: 1. It is verified that the package has been shipped out, but the logistics order number has not been uploaded

        OR

        2. The logistics order number has been shipped out and uploaded

        We will not be able to make changes or cancellations to withdraw your order.

        If you wish to return the product immediately after receiving it, you can return the product for a full refund. To submit a return under the 30-day guarantee, please complete the return form.

         

         

        THE PROCESS OF APPLYING FOR RETURN AND EXCHANGE

        1. First email our customer service (info@funwater.co.uk) to apply for a return 

        Processing time: 

        When the customer service receives the email application for return and exchange, it will process the return application within 24 hours and respond to the processing result as soon as possible. 

        2. After the customer receives the result of the return application, please send it back within 7 days, and provide the returned logistics number (send to customer service by mail) 

        3. If exchange, 

        After verifying that the warehouse receives the returned goods, we will arrange for re-delivery and update the logistics number as soon as possible. 

        Return address: Please contact our customer service to ask for the address.

         

        SHIPPING COST FOR RETURN AND EXCHANGE

        A:Due to personal subjective reasons (such as dislike, unsuitability), the shipping cost of return and exchange shall be borne by the customer.

        B:Due to the problem of the product itself (not including external factors such as improper operation, please refer to the Warranty for details), the shipping freight incurred by the return and exchange is borne by Funwateruk

        We will provide a return label, you only need to go to the local post office to print it out and stick it on the box, without paying the return shipping fee.